Privacy Policy

Last updated: 21/03/2026

Neocut ("we", "our", "us") takes your privacy seriously. This policy explains how we collect, use, and protect your data.

1. Information We Collect

Personal Information

• Name, email, phone number
• Account login details
• Appointment and booking data
• Communication history

Payment Information

• Payments made via Apple In-App Purchases are processed by Apple. We do not store or access your Apple payment details.
• Web payments are processed securely through Stripe.

Social Media Data

When connecting Facebook or Instagram:

• We receive access tokens (not passwords)
• We access connected Pages and basic profile info
• We may post content on your behalf (with permission)

Automatically Collected Data

• IP address, device type, browser
• Usage activity (pages, features used)
• Cookies and similar technologies

We may use analytics tools to understand user behavior and improve our Service.

2. How We Use Your Information

We use your data to:

• Provide and operate the Service
• Process bookings and payments
• Send notifications and reminders
• Post content (when authorised)
• Improve app performance and features
• Communicate with you
• Ensure security and prevent fraud
• Comply with legal obligations

3. Data Sharing

We do not sell your personal data.

We may share data with:

• Stripe (payments)
• SMS/email providers
• Infrastructure providers
• Social platforms (when connected)

We may disclose data if required by law.

4. Social Media Usage

We:

• Only access permissions you approve
• Never access private messages
• Never sell social data
• Allow you to revoke access anytime

5. Data Security

We use:

• Encryption (in transit and at rest)
• Secure authentication
• Access controls
• Regular security updates

6. Your Rights

Under GDPR/UK GDPR, you can:

• Access your data
• Correct inaccuracies
• Request deletion
• Restrict processing
• Request portability
• Object to processing
• Withdraw consent

Contact: support@nextcut.org

7. Data Retention

We retain data only as necessary. After account deletion, data is removed or anonymised within 30 days unless legally required.

8. Cookies

We use cookies to improve functionality. You can control them via your browser.

9. Third-Party Links

We are not responsible for external sites (e.g. Facebook, Instagram).

10. Children's Privacy

We do not knowingly collect data from users under 16.

11. International Transfers

Data may be processed outside the UK with appropriate safeguards.

12. Changes to This Policy

We may update this policy. Continued use means acceptance.

13. Contact

• Email: support@nextcut.org
• DPO: dpo@nextcut.org

14. Meta / Facebook Compliance

We comply with Meta's Platform Terms. You can manage permissions via your Facebook settings.

Meta Privacy Policy: https://www.facebook.com/privacy/policy